TERMS AND CONDITIONS

MAIL ORDER

You can order in two ways:-

1. Print the order form, and send with your cheque, made payable to Sue Mann. Please use a limited cheque, - i.e. write across the cheque 'not to exceed £.........., for the maximum amount you want to spend and leave the words and figures blank. We will complete the rest.

2. You can pay online, using the 'add to basket' facility, and then proceeding to the checkout. Postage will be calculated automatically and Payment will be processed by PayPal.

DELIVERY

Delivery is either by carriage, or Royal Mail, depending on the size of the order. Under normal conditions, delivery should be a 1-2 day service. We aim to complete your order within one week, but may be a little longer in really busy periods. We will e-mail you at the time of despatch.

You may if you wish collect your order from the nursery, but please e-mail first.

POST/PACKING

(UK mainland,excluding Highlands/Islands, Isle of Man, and Eire)

SUBSTITUTES

We do not supply substitutes unless specifically requested to do so.

MINIMUM ORDER

There is no minimum order.

YOUR PLANTS

Plants will generally be in 9cm pots,or may be bare root,depending on the size of plant, and time of year. If different, we will say so. We may cut back top growth depending on time of despatch for ease of posting. We post all year round, except between the 15th - 31st December.

POST/PACKING (UK mainland, excluding Highland/Islands,Isle of Man and Eire.

£7.00

For delivery to other than UK mainland, please request at time of order.

COMPLAINTS AND RETURNS

If you are dissatisfied in any way with your plants, please contact us in writing within 5 days of receipt, and we will do our best to put things right. If your order arrives damaged or plants missing, please contact us immediately.

Please be aware that we cannot he held responsible for damage caused by carriers etc. We also cannot be held responsible for losses caused by climatic conditions, drought etc, over which we have no control.

GIFT VOUCHERS

Our gift vouchers are redeemable for items in the mail order catalogue.

Gift vouchers can be purchased in multiples of £5. Postage is free.

Please add to basket in the usual way. If you would like the voucher send to someone else, please provide name address and/or their e-mail.